CLEARLY DEFINED

BUSINESS PROCESSES

STREAMLINE YOUR BUSINESS PROCESSES

Processes are a set of activities and tasks, that once completed, will accomplish an organizational goal. Examples include invoice processing, customer billing, email communication and stock control. 

These are generally manual and repetitive processes with a slow turnaround that can distract your team from optimal business performance

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Every business is made up of processes. However, it is clearly defined and well documented business processes that provide the building blocks of a technology ecosystem that truly unlocks optimal performance. To learn more and experience how Tangent Solutions can define, document and automate Processes to unlock optimal business performance for your company, click below.

WHAT ARE PROCESSES?

Business Processes are a set of activities and tasks, that once completed, will accomplish an organizational goal. Examples include invoice processing, customer billing, email communication and stock control. These are generally manual and repetitive processes with a slow turnaround that can distract your team from optimal business performance.

By introducing digital solutions to automate these processes, you can greatly improve the accuracy and consistency of these tasks, while providing a real-time turnaround to customer enquiries and orders. 

At Tangent Solutions, we believe in a new line of thinking by implementing cutting-edge technology into our clients’ operations. These include:

PROCESS MINING

Digital transformation is driving the need to gain deeper insight and transparency into day-to-day operations before the implementation of the latest technologies. The inability to understand the nuances of business processes will result in inevitable challenges while embarking on the new digital era. However, traditional business process management involves time-consuming workshops and interviews only to derive an idealized view of a business process. As a result, there has been a growing need to unearth the hidden facets of business processes as objectively and effortlessly as possible. This is where process mining is considered a foundational technology upon which to base all future digital transformation projects. Process Mining Capabilities The purpose of process mining is to provide businesses with actionable information. It leverages off event data that is stored in information systems in order to generate a graphic representation of the entire process landscape and all its variants for further analysis. As a result, process mining is supported by data-driven insights opposed to assumptions and perceptions regarding a process in order to identify bottlenecks, anomalies, and potential opportunities towards continuous process improvement and compliance. Industry Application Process mining is universal. It provides a platform to improve business processes within and across all industry sectors. The only requirement is that the event data is stored in corporate IT systems, which can range from ERP systems such as SAP, Microsoft Dynamics or Salesforce to custom software tools or any other databases.


KEY BENEFITS

Business process visualization and transparency 

Real-time performance monitoring 

Predictive analysis and strategy testing 

Data-driven insights for informed decision-making 

Process standardization and maturity 

Universal application across and within industries

Process Mining Approach

Process Discovery: Applying process mining algorithms to investigate and analyse real event logs stored in information systems. 

 Process Conformance: Pairing the derived process models with the associated business processes in order to reveal all variations and deviations to the ideal process flow. 

 Process Enhancement: Adapting and enhancing the selected process models through the implementation of improvement strategies.

CHATBOTS

Chatbots are widely being adopted for its ability to support and scale business needs. Whether it is customer support, lead generation or automation, bots continue to operate and automate business processes every day throughout the entire year, without requiring a break. SME’s and enterprises alike, are realising the power in this technology which can significantly reduce a business’s operating cost on repetitive tasks with a high-level of accuracy.

Interactive software robots that can understand user intent through text messages and voice communications are being used to improve customer experience and save companies costs. Chatbots have grown beyond just text messaging and can now understand the customer on a conversational level over a phone call. 

CHATBOT APPROACH

Discovery

The customer provides the high-level idea of the need for a chatbot. The scope of the project can be identified and the way forward envisioned.

Evaluation

An in-depth session is conducted to understand each functionality that the chatbot must encompass and the environment in which it will operate. The requirements are gathered and analysed.

Implementation

The chatbot and its functionalities is designed, developed, and tested against the requirements.

Support

The robot is deployed and monitored. Support is provided when requested.

CHATBOT CAPABILITIES

Natural language understanding

Identifying user intent when people are using free, unstructured language and even slang. Drive conversations with users from end to end. 

Multilingual

Accommodate your customers in their own language.

Interact with users via text

Speech or GUI input from a webchat or mobile application.

Data insights

Automated reporting and insights on what users are saying.

Fraud prevention

The chatbot can challenge the caller with additional security information, ask for biometric verification and build a database of fraudulent characteristics.

Voice biometrics

Authenticate customers as they speak.

client & organisation 

BENEFITS

CLIENT BENEFITS

High availability 

Swift transactions 

Infinite patience 

Programmability 

Immediate and dependable answers


ORGANISATION BENEFITS

Reaching new customers 

Boost customer service and sales 

Cost reduction 

ROBOTIC PROCESS AUTOMATION

Robotic Process Automation (RPA) emerged in the world of digital transformation to assist businesses with tedious, time-consuming, and non-value adding activities that weigh down valuable resources. Due to its universal application, RPA has been implemented worldwide for high-volume, repetitive, rule-based, and standardised processes. Robotic Process Automation uses software that allows the automation of processes, that would otherwise be performed by a human user. The software ‘’robots’’ mimic the actions that would be performed by a user. These robots can do several tasks such as:

Log in to 

applications

Move files and folders

Open emails and attachments

Monitor email 

inboxes

Connect to system API’s 

Read and write to databases 

Scrape data from the web 

Extract and process content 

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