Vodacom Mobile Sales

Android and iOS mobile app for smartphones and tablets

Client: Vodacom Business

Category: Azure, Xamarin, DevOps

Date: February 2018

Tangent Solutions provided a mobile solution enabling Vodacom or partner field agents to compile digital quotes for fibre packages, while out in the field

Business Challenge

Vodacom would capture client requests via a paper-based system and then manually recreate the quote on a Smart Configurator Web platform to email the quote to the client.

How we helped

The Tangent Solutions mobile team developed a mobile application, which allows field agents to capture customer details and requirements when signing up for fibre. The applications’ functionality includes:

  1. Selecting user location through maps
  2. Selecting available fibre packages constrained to their geographical location
    1. Including filtering of data to match client needs
  3. Selecting add-on items such as: LTE, UPS’, VoIP solutions and ShowMax
    1. This includes selecting quantity of UPS’ as well as the exact VoIP configuration that is desired (new or existing)
  4. Adding interim LTE when fibre is not immediately available
  5. Viewing of customer quote
  6. Searching and selecting customer accounts and contacts if they are already existing, or creating a new account and contact if they are not already a customer
  7. Allow the updating of information that is incorrect directly from the application

Submission of quote for creation and customer approval.

Technology Stack utilised in the process

  • Microsoft teams
  • App center
  • Xamarin forms
  • Xamarin test cloud
  • Visual Studio 2017
  • Visual Studio Code
  • Azure DevOps
  • Nuget Package Manager

With the introduction of the mobile application, Tangent Solutions has reduced the amount of time it takes for field agents to create quotes, from a one to two day process, to a two to five minute process.

The app was created for both Android and iOS mobile smartphones.

Results

The app is live and downloadable from the Vodacom servers for employees.